Refund policy

60 Day Money Back Guarantee

We want you to feel confident when purchasing from Rev Up Trikes, which is why we offer a 60 Day Money Back Guarantee for change of mind. If you decide the product is not right for you, you may request a return within 60 days of receiving your order.

To be eligible, the item must be returned in original condition (excluding the drift rings), with all included parts, accessories, and packaging where possible. The product must not show signs of misuse, damage, or excessive wear beyond reasonable inspection. Once the returned item has been received and inspected, we will process your refund for the purchase price.

This guarantee is designed to give you peace of mind when buying, however it does not apply to products that have been damaged through improper use, accidents, misuse, modifications, or neglect. Return shipping costs will be covered by RevUp unless the trike has been damaged due to the reasons stated above.

If you wish to request a return under our 60 Day Money Back Guarantee, simply contact our team with your order details and we will guide you through the process at sales@revupbikes.com.au

12 Month Warranty

Your Rev Up Trike is backed by a 12 month warranty from the date of purchase, giving you added confidence in the quality and durability of your ride. This warranty covers defects in materials, workmanship, and defective parts that may arise under normal use of the drift trike.

If a part is found to be faulty or fails due to a manufacturing defect within the warranty period, we will assess the issue and, where appropriate, provide replacement parts, organise a repair, or request the item or affected component be returned for inspection and resolution. Our goal is to make sure any genuine product issue is handled fairly and as quickly as possible.

This warranty applies to defects and failures that occur during normal riding and intended use of the trike. It is designed to cover genuine faults in the product itself, including defective components or parts that do not perform as they should due to manufacturing issues.

This warranty does not cover damage caused by improper use, misuse, reckless riding, accidents, crashes, incorrect assembly, lack of maintenance, unauthorised modifications, or use outside of the product’s intended purpose. It also does not cover normal wear and tear items such as tyres, chains, brake components, or cosmetic damage that occurs over time through regular use.

To make a warranty claim, proof of purchase will be required. We may also ask for photos, videos, or further details of the issue so our team can properly assess the claim and determine the best solution.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as the drift rings), 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 4 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at sales@revupbikes.com.au.